App features and technical problems
Use this topic when identification, health analysis, reminders, records, the care companion, images, sign-in, or synchronization does not work as expected. Include the affected feature, device model, operating-system version, app version, time of the issue, steps to reproduce it, and a screenshot if it does not reveal private information.
Account, subscription, and billing
For account or subscription help, include the sign-in method, platform, approximate transaction date, and the store order reference when relevant. Do not email your password, verification code, full card number, or other authentication secrets. Purchases and refund eligibility are also subject to the rules of the store that processed the payment.
Privacy and account deletion
Use the in-product or website deletion path when available. If you need help with access, deletion, or another privacy request, email from the address associated with the account when possible and describe the request without including a password.
Report an identification or content error
For an identification issue, include the original photo, the proposed result, the result you believe is correct, and the visible traits that support it. For a website content correction, include the page URL, the exact statement, supporting evidence, and the change you recommend.
Partnerships and other enquiries
For distribution, education, content, media, or business enquiries, explain your organization, proposal, intended audience, region, and preferred next step. Send only materials you are authorized to share.
Safety and urgent situations
FoliagePal does not provide emergency, poison, veterinary, medical, or pesticide-response services. If a person or animal may have eaten a plant, or there has been serious chemical exposure, contact the appropriate local emergency, poison, medical, or veterinary service immediately. Do not wait for an email reply.